You don't have to learn this the hard way. I already did.

I have spent forty years in EMS as an EMT, paramedic, supervisor and senior leader. When I was first promoted, nobody handed me a manual. I made most of the mistakes I now coach people through, and I remember asking myself whether I really deserved to be a supervisor.

If you're asking yourself the same question, you're in the right place. What I teach is practical: what to say, what to do, and what to stop doing. It works in the crew room, on scene, and in the conversation you have been putting off.

What I believe

• Leaders exist to give their teams the tools they need to do their job.
• You do no one a service by avoiding tough conversations.
• Someone needs ten conversations with you before they're ready for the difficult one. Start early.
• EMS operations are the delivery of patient care. Invest in the clinical team.
• No employee must meet your expectations. They meet the department's, and so do you.
• Leadership affords responsibilities, not privileges.
• Reputation is all you own. What does yours say about you?
• I don't want supervisors. I want leaders.